Customer Surveys and Research

If customer satisfaction, client retention and relationship expansion are priorities for your organization, your best source of information is existing customers. ImageTrac gives you a standardized, industry-tested survey to measure customer satisfaction, loyalty and Net Promoter Scores.

ImageTrac © has been in use since 1999 and examines important attributes of your company’s customer experience. In addition, the survey provides access to average index scores from the financial services industry so you can compare your results with customer opinions from other institutions. ImageTrac surveys can be executed using online survey resources or more traditional postal mail delivery. Would you like to know what your customers think about their experiences and interactions with your institution? We can help.