Customer Surveys

Customer Surveys and Research


If customer satisfaction, client retention and relationship expansion are priorities for your organization, your best source of information is existing customers. ImageTrac gives you a standardized, industry-tested survey to measure customer satisfaction, loyalty and Net Promoter Scores.

ImageTrac examines important attributes of your company’s customer experience. In addition, the survey provides access to average index scores from the financial services industry so you can compare your results with customer opinions from other institutions. ImageTrac surveys can be executed using online survey resources or more traditional postal mail delivery. The following ImageTrac reports provide just a few of the comprehensive results tabulated from previous surveys. Would you like to know what your customers think about their experiences and interactions with your institution? We can help.


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